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Shopping for flooring online is fast, convenient and opens up a whole new world of flooring products and flooring services. Yet, just like shopping in traditional retail flooring stores, you need to be a smart consumer. Make the most of your cyber shopping experience with these tips for protecting your privacy, finding the best flooring deals and dealing with unsatisfactory flooring purchases. When shopping for flooring on the Internet, exercise the same care and judgment that you would at the mall. Get the flooring company's name, address and phone number and contact the Better Business Bureau for a flooring report. Consider dealing only with flooring vendors which clearly state their shipping, return and privacy policies. The same laws that protect you when you shop for flooring by phone or mail apply when you shop for flooring on the Internet. Under the law, a flooring company must ship your order within the time stated on its flooring website. If no time is promised, the flooring company must ship your order within 30 days. If they are unable to ship within the promised time, they must inform you and give you the option to cancel the flooring order for a prompt refund. Before making a flooring purchase online, take the time to read through the flooring company's refund/return policy. Merchants are not obligated to accept items for refund, exchange or credit unless the item is defective or was misrepresented, but many have much more liberal return policies. Review product warranties and look for information about any restrictions, limitations or conditions of the purchase. Don't disclose personal information - address, phone number, Social Security number or email address - unless you know who is collecting the information and how they plan to use it. Read the flooring company's online privacy policy or send an email asking them how they plan to use your personal information. Compare flooring prices among a variety of flooring merchants, check shipping and handling fees, and order early to allow plenty of time for shipment and delivery without additional rush delivery costs. Credit card transactions are protected by the Fair Credit Billing Act, which covers disputes over non-delivered flooring or misrepresented flooring merchandise. Federal law limits your liability for unauthorized flooring charges to $50. Some cards may provide additional warranty, return and/or purchase protection benefits. If you are worried about providing your card number over the Internet, then call/fax the information. Be sure to print a copy of your flooring order confirmation for your records and also save any email receipts. Keep any flooring advertisements or flooring materials that show a specific delivery time, or write the delivery time in your records if one was promised. Keep track of your flooring purchases and if you don't receive them by the expected date, then contact the flooring company to follow up on your order. If you have an unsatisfactory flooring shopping experience, begin by contacting the flooring retailer. The ones who want to stay in business will work with you to resolve your complaint. If you still can't achieve satisfaction, then take your flooring business elsewhere in the future. You can also contact your credit card company, if applicable. We hope you found this flooring information helpful. |
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